Early Booking
To ensure your favourite time and therapist, bookings can be made up to 12 months in advance.
Client Care
When booking an appointment, please inform us if you are pregnant, on medication or have another medical condition that may affect your treatment.
Cancellation Policy
If you do not attend more than three times we will require a 50% deposit of the value of the treatment at time of booking for every future booking. We request that you give at least 24 hours notice if you need to cancel any appointments, this not only allows us to reschedule your appointment to a more suitable time for you but allows us to offer this appointment to other clients.
If you do not attend your appointment without giving notice or cancel your appointment on the day of your appointment we will try our best to reschedule your appointment at the earliest convenience, we may also require a cancellation fee, this is 50% of the total of your booking.
Time keeping
Whilst we understand that delays are sometimes unavoidable, please be aware, if you are late, your treatment time may have to be shortened or rescheduled.
Patch Testing
Some treatments may require a patch test to be done at least 24 hours prior to your first treatment, there are no exceptions, even if you have had the treatment done previously elsewhere.
Personal Property
We cannot be responsible for any personal property you bring to the salon. Please ensure you retrieve all your valuables before leaving the salon.
Payment Policy
Most major credit and debit cards are accepted. All courses, gift vouchers and pre-payments are non refundable.
Mail Order
Products and gift vouchers can be ordered and paid for over the telephone, then delivered to your door by post.